Relationship Resolution Centre, Inc. - Workplace Facilitation

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Is your Staff losing your Customers in 3 seconds?

Is their constant bickering affecting their productivity?

Workplace Facilitation is often requested by organizations if:

they sense that there is a conflict amongst their employees,
the organization is not meeting their goals,
the profit levels are not where they should be,
missed goals or profits are a result of something else, such as poor client service, poor staff motivation or morale, poor training.

A Mediator will meet with the Head of the Organization, Board Members or Human Resources Personnel to discuss the initial viewpoint of the problem. The Mediator will then review policies and procedures with senior staff to determine if the organization has clearly stated and distributed their mission statement, goals, objectives, policies and procedures. The Mediator will then get direction on what outcomes the organization would like to achieve.

The Mediator will then facilitate a Discovery Discussion session with the participants and/or focus groups identified by senior staff. The purpose of this Discovery Discussion session is to discover reasons for poor performance or motivation, poor profits, poor employer-employee relationships, poor employee-employee relationships, miscommunication, inappropriate behaviours, unclear policies, etc.

The Mediator draws out comments by allowing each participant to voice their opinions and/or concerns. Attention will be taken to allow all participants an equal voice in the process. The Mediator will help participants determine their own interests and issues in the problem, as well as the organizations interests and issues for wanting a solution.

The Discovery Discussion session will also search for positive solutions such as improved communication training, client service training, clearer understanding of organizational goals and procedures, improved performance skills, A report will be written that clearly outlines the problem, the organization and employee interests and issues and options for solution. A presentation of the report findings will be given to senior management (and employees, if required).

Workplace Facilitation

Workplace Facilitation fees are $225.00 per hour + hst

Presentations

"UNDERSTANDING CUSTOMER RELATIONSHIPS AND CULTURAL DIVERSITY"
Presenter: Janet McCredie
Participants: RBC Customer Service Representatives and Managers
Location: Royal Bank of Canada
Date: November 16, 2010

"UNDERSTANDING CUSTOMER RELATIONSHIPS"
Presenter: Janet McCredie
Location: BNI Westboro
Date: November 24, 2010

"UNDERSTANDING CUSTOMER RELATIONSHIPS AND STANDING OUT AMONGST THE CROWD"
Presenter: Janet McCredie
Location: Your Stage Group, Ottawa
Date: November 26, 2010

"UNDERSTANDING CUSTOMER RELATIONSHIPS AND HOW YOUR CUSTOMERS SEE YOU"
Presenter: Janet McCredie
Location: Your Stage Group, Ottawa
Date: January 7, 2011

"UNDERSTANDING CUSTOMER RELATIONSHIPS (and how NOT to lose a customer in 3 seconds)"
Presenter: Janet McCredie
Participants: Ottawa Connecting Women
Location: Relationship Resolution Centre, Ottawa
Date: October 18, 2011